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2016 State of Global Customer Service - Infographic

2016 State of Global Customer Service - Infographic

This year, Microsoft's customer service preferences and expectations survey polled 5,000 consumers across Brazil, Germany, Japan, the United Kingdom and the United States and found some interesting commonalities, as well as distinct differences between locations. As a bonus to our polling, we also found some fascinating trends related to age groups, and we're excited to share those with you as part of this year's State of Global Customer Service Report.

As customer service and the customer experience become key differentiators for brands and organizations across all industries around the world, it has never been more important to know as much as you can about these expectations, perceptions, preferences and trends so that your organization can not only move forward, but ahead when it comes to customer service and engagement:

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Customers

  • Enel Maritza Iztok III
  • Barcelo Royal Beach Hotel
  • Telelink
  • Ece Project management
  • Delixi electric
  • Bisterfeld Pro
  • Ecolab
  • Gopet Logistics
  • Almirzoev & Trofimov
  • Hiron MC
  • Instalo
  • PIH Industry
  • STS Holding Group
  • Capital Legal Services
  • Schneider Electric Bulgaria
  • Engarde
  • Znamenka
  • Publicis Marc Group
  • Unit Mark Pro
  • Dentaprime
  • Piero 97
  • Elmark Holding Group
  • AMMA Development
  • Sika Bulgaria
  • V & V Isomatic
  • Max Telecom
  • Lindab
  • Kontrax
  • Nissan Sofia
  • ProStream group
  • Thrakon Bulgaria
  • Huvepharma
  • VALtronic
  • STS Cosmetics
  • TBWA
  • Lozenetz Hospital
  • Indivision
  • Synevo
  • MPG
  • Glorient Investment BG
  • Sarten Bulgaria
  • Pharma Swiss
  • Letnitza (Feldbacher Fruit Partners Bulgaria)
  • LOWE ADVENTA
  • Kalikova & Associates
  • Liftcom
  • Тройка Диалог
  • Komandor
  • ATM electronics
  • Borealis
  • Ruen Machinery
  • Mapex
  • LS Travel Retail Bulgaria
  • iStyle
  • NFQ
  • JTI
  • Norman Asset Management
  • Matrax
  • MSK
  • Electrocomplect
  • Euro RSCG Sofia
  • CAToil
  • Storko
  • Fresh Up Label
  • KSK
  • IKEA
  • Euromaster Import - Export
  • Avica Property Investors
  • Sadina 99
  • Roel 98
  • First Financial Brokerage House
  • McCann Erickson Russia
  • Top Drinks
  • Технологии Информационньх систем
  • TMF Services
  • AquaSource
  • Bank of Georgia
  • Sameta
  • Edelman
  • Fresh Up Cosmetics
  • Enterprise Communications Ggroup
  • Ogilvy