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home / News / 2016 State of Global Customer Service - Infographic

2016 State of Global Customer Service - Infographic

2016 State of Global Customer Service - Infographic

This year, Microsoft's customer service preferences and expectations survey polled 5,000 consumers across Brazil, Germany, Japan, the United Kingdom and the United States and found some interesting commonalities, as well as distinct differences between locations. As a bonus to our polling, we also found some fascinating trends related to age groups, and we're excited to share those with you as part of this year's State of Global Customer Service Report.

As customer service and the customer experience become key differentiators for brands and organizations across all industries around the world, it has never been more important to know as much as you can about these expectations, perceptions, preferences and trends so that your organization can not only move forward, but ahead when it comes to customer service and engagement:

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Customers

  • Znamenka
  • Pharma Swiss
  • Instalo
  • Lozenetz Hospital
  • Letnitza (Feldbacher Fruit Partners Bulgaria)
  • Matrax
  • ATM electronics
  • JTI
  • IKEA
  • CAToil
  • Barcelo Royal Beach Hotel
  • Edelman
  • Ecolab
  • TBWA
  • STS Holding Group
  • Borealis
  • Enel Maritza Iztok III
  • Publicis Marc Group
  • Top Drinks
  • Avica Property Investors
  • LOWE ADVENTA
  • Norman Asset Management
  • Dentaprime
  • NFQ
  • Thrakon Bulgaria
  • McCann Erickson Russia
  • Sarten Bulgaria
  • ProStream group
  • Almirzoev & Trofimov
  • Gopet Logistics
  • iStyle
  • KSK
  • Тройка Диалог
  • Lindab
  • Ece Project management
  • Ogilvy
  • TMF Services
  • Sameta
  • Kalikova & Associates
  • First Financial Brokerage House
  • Fresh Up Cosmetics
  • MSK
  • Unit Mark Pro
  • Технологии Информационньх систем
  • Glorient Investment BG
  • VALtronic
  • Indivision
  • Telelink
  • Bank of Georgia
  • Capital Legal Services
  • Liftcom
  • Euromaster Import - Export
  • Elmark Holding Group
  • Engarde
  • Enterprise Communications Ggroup
  • Electrocomplect
  • PIH Industry
  • Fresh Up Label
  • Huvepharma
  • Storko
  • Roel 98
  • Sadina 99
  • Euro RSCG Sofia
  • Max Telecom
  • Kontrax
  • Sika Bulgaria
  • Schneider Electric Bulgaria
  • Bisterfeld Pro
  • Hiron MC
  • MPG
  • Synevo
  • LS Travel Retail Bulgaria
  • AquaSource
  • Piero 97
  • Mapex
  • AMMA Development
  • Komandor
  • Nissan Sofia
  • Ruen Machinery
  • V & V Isomatic
  • STS Cosmetics
  • Delixi electric