{"id":359287,"date":"2025-10-26T18:19:14","date_gmt":"2025-10-26T15:19:14","guid":{"rendered":"https:\/\/fts-eu.com\/?p=359287"},"modified":"2025-11-10T15:40:39","modified_gmt":"2025-11-10T12:40:39","slug":"kakvo-novo-v-dynamics-365-za-sales-marketing-customer-service","status":"publish","type":"post","link":"https:\/\/fts-eu.com\/bg\/kakvo-novo-v-dynamics-365-za-sales-marketing-customer-service\/","title":{"rendered":"\u041a\u0430\u043a\u0432\u043e \u043d\u043e\u0432\u043e \u0432 Dynamics 365 \u0437\u0430 Sales, Marketing \u0438 Customer Service: AI, Copilot \u0438 \u043f\u043e-\u0443\u043c\u043d\u043e \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u043e \u0438\u0437\u0436\u0438\u0432\u044f\u0432\u0430\u043d\u0435"},"content":{"rendered":"<p>\u041d\u0430 23 \u043e\u043a\u0442\u043e\u043c\u0432\u0440\u0438 2025 \u0433. \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0438\u0440\u0430\u0445\u043c\u0435 \u0432\u044a\u043b\u043d\u0443\u0432\u0430\u0449\u043e \u0441\u044a\u0431\u0438\u0442\u0438\u0435, \u043f\u043e\u0441\u0432\u0435\u0442\u0435\u043d\u043e \u043d\u0430 \u043d\u0430\u0439-\u043d\u043e\u0432\u0438\u0442\u0435 \u0438\u043d\u043e\u0432\u0430\u0446\u0438\u0438 \u0432 <strong>Dynamics 365 <a href=\"https:\/\/fts-eu.com\/bg\/product\/sales\/\">Sales<\/a><\/strong>, <a href=\"https:\/\/fts-eu.com\/bg\/product\/customer-service\/\"><strong>Customer Service<\/strong><\/a>, <a href=\"https:\/\/fts-eu.com\/bg\/product\/marketing\/\"><strong>Customer Insights<\/strong><\/a> \u2013 \u0438 \u0440\u0430\u0437\u0431\u0438\u0440\u0430 \u0441\u0435, <strong>Copilot<\/strong>!<\/p>\n<p>\u041f\u043e \u0432\u0440\u0435\u043c\u0435 \u043d\u0430 \u0434\u0435\u043c\u043e\u043d\u0441\u0442\u0440\u0430\u0446\u0438\u0438\u0442\u0435 \u043f\u043e\u043a\u0430\u0437\u0430\u0445\u043c\u0435 \u043a\u0430\u043a <strong>Dynamics 365<\/strong>, \u0437\u0430\u0434\u0432\u0438\u0436\u0432\u0430\u043d \u043e\u0442 <strong>Copilot<\/strong> \u0438 \u0443\u0441\u044a\u0432\u044a\u0440\u0448\u0435\u043d\u0441\u0442\u0432\u0430\u043d\u0438 \u0430\u043d\u0430\u043b\u0438\u0442\u0438\u0447\u043d\u0438 \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u0438, \u043f\u0440\u043e\u043c\u0435\u043d\u044f \u043d\u0430\u0447\u0438\u043d\u0430, \u043f\u043e \u043a\u043e\u0439\u0442\u043e \u0431\u0438\u0437\u043d\u0435\u0441\u0438\u0442\u0435 \u0443\u043f\u0440\u0430\u0432\u043b\u044f\u0432\u0430\u0442 <strong>Customer Journey<\/strong>.<br \/>\n\u0421 \u043f\u043e\u043c\u043e\u0449\u0442\u0430 \u043d\u0430 AI \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0438\u0442\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438\u0442\u0435 \u043c\u043e\u0433\u0430\u0442 \u0434\u0430 \u043f\u043e\u0441\u0442\u0438\u0433\u043d\u0430\u0442:<\/p>\n<ul>\n<li><strong>\u041f\u043e-\u0434\u043e\u0431\u0440\u0430 \u043f\u0435\u0440\u0441\u043e\u043d\u0430\u043b\u0438\u0437\u0430\u0446\u0438\u044f<\/strong> \u043d\u0430 \u043a\u043e\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u044f\u0442\u0430 \u0441 \u043a\u043b\u0438\u0435\u043d\u0442\u0438\u0442\u0435<\/li>\n<li><strong>\u041f\u043e-\u0431\u044a\u0440\u0437\u0438 \u0438 \u0442\u043e\u0447\u043d\u0438 \u0440\u0435\u0448\u0435\u043d\u0438\u044f<\/strong> \u0431\u043b\u0430\u0433\u043e\u0434\u0430\u0440\u0435\u043d\u0438\u0435 \u043d\u0430 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u044f\u0442\u0430<\/li>\n<li><strong>\u041f\u043e-\u0435\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e \u043f\u043b\u0430\u043d\u0438\u0440\u0430\u043d\u0435 \u0438 \u0430\u043d\u0430\u043b\u0438\u0437<\/strong> \u043d\u0430 \u0434\u0430\u043d\u043d\u0438\u0442\u0435<\/li>\n<\/ul>\n<p>\u0412 \u0440\u0430\u043c\u043a\u0438\u0442\u0435 \u043d\u0430 \u043a\u0440\u044a\u0433\u043b\u0430\u0442\u0430 \u043c\u0430\u0441\u0430 \u0435\u043a\u0438\u043f\u044a\u0442 \u043d\u0430 <strong>FTS<\/strong> <strong>Bulgaria<\/strong> \u0441\u043f\u043e\u0434\u0435\u043b\u0438 \u0437\u0430\u0449\u043e \u043f\u0440\u0438\u0435\u043c\u0430\u043d\u0435\u0442\u043e \u043d\u0430 AI \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u0438\u0442\u0435 \u0432\u0435\u0447\u0435 \u043d\u0435 \u0435 \u043e\u043f\u0446\u0438\u044f, \u0430 \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u043e\u0441\u0442. \u041f\u043e\u043a\u0430\u0437\u0430\u0445\u043c\u0435 \u043a\u043e\u043d\u043a\u0440\u0435\u0442\u043d\u0438 \u043f\u0440\u0438\u043c\u0435\u0440\u0438 \u043a\u0430\u043a \u0442\u0435\u0437\u0438 \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0432\u043e\u0434\u044f\u0442 \u0434\u043e <strong>\u043f\u043e-\u0438\u043d\u0442\u0435\u043b\u0438\u0433\u0435\u043d\u0442\u043d\u043e \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u043e \u0438\u0437\u0436\u0438\u0432\u044f\u0432\u0430\u043d\u0435<\/strong> \u0438 \u0440\u0435\u0430\u043b\u043d\u0438 \u0431\u0438\u0437\u043d\u0435\u0441 \u0440\u0435\u0437\u0443\u043b\u0442\u0430\u0442\u0438.<\/p>\n<p>\ud83d\udca1 <strong>\u0410 \u043a\u0430\u043a \u0438\u0437\u0433\u043b\u0435\u0436\u0434\u0430 \u0432\u0430\u0448\u0435\u0442\u043e \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u043e \u043f\u044a\u0442\u0443\u0432\u0430\u043d\u0435?<\/strong> \u041f\u043e\u0432\u0435\u0447\u0435 \u0437\u0430 CRM \u0444\u0443\u043d\u043a\u0446\u0438\u043e\u043d\u0430\u043b\u043d\u043e\u0441\u0442\u0438\u0442\u0435 \u043d\u0430 Microsoft Dynamics 365 \u0432 Sales \u043c\u043e\u0436\u0435\u0442\u0435 \u0434\u0430 \u043f\u0440\u043e\u0447\u0435\u0442\u0435 <a href=\"https:\/\/fts-eu.com\/bg\/product\/sales\/\">\u0442\u0443\u043a.<\/a><br \/>\n\u0410 \u0437\u0430 Dynamics 365 Marketing <a href=\"https:\/\/fts-eu.com\/bg\/product\/marketing\/\">\u0442\u0443\u043a.<\/a><\/p>\n<p>\ud83d\udce9 \u0417\u0430 \u043f\u043e\u0432\u0435\u0447\u0435 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f: <strong>info.bg@fts-eu.com<\/strong><\/p>\n<div style=\"width: 1080px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-359287-1\" width=\"1080\" height=\"608\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/fts-eu.com\/wp-content\/uploads\/2025\/11\/1030.mp4?_=1\" \/><a href=\"https:\/\/fts-eu.com\/wp-content\/uploads\/2025\/11\/1030.mp4\">https:\/\/fts-eu.com\/wp-content\/uploads\/2025\/11\/1030.mp4<\/a><\/video><\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u041d\u0430 23 \u043e\u043a\u0442\u043e\u043c\u0432\u0440\u0438 2025 \u0433. \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0438\u0440\u0430\u0445\u043c\u0435 \u0432\u044a\u043b\u043d\u0443\u0432\u0430\u0449\u043e \u0441\u044a\u0431\u0438\u0442\u0438\u0435, \u043f\u043e\u0441\u0432\u0435\u0442\u0435\u043d\u043e \u043d\u0430 \u043d\u0430\u0439-\u043d\u043e\u0432\u0438\u0442\u0435 \u0438\u043d\u043e\u0432\u0430\u0446\u0438\u0438 \u0432 Dynamics 365 Sales, Customer Service, Customer Insights \u2013 \u0438 \u0440\u0430\u0437\u0431\u0438\u0440\u0430 \u0441\u0435, Copilot! \u041f\u043e \u0432\u0440\u0435\u043c\u0435 \u043d\u0430 \u0434\u0435\u043c\u043e\u043d\u0441\u0442\u0440\u0430\u0446\u0438\u0438\u0442\u0435 \u043f\u043e\u043a\u0430\u0437\u0430\u0445\u043c\u0435 \u043a\u0430\u043a Dynamics 365, \u0437\u0430\u0434\u0432\u0438\u0436\u0432\u0430\u043d \u043e\u0442 Copilot \u0438 \u0443\u0441\u044a\u0432\u044a\u0440\u0448\u0435\u043d\u0441\u0442\u0432\u0430\u043d\u0438 \u0430\u043d\u0430\u043b\u0438\u0442\u0438\u0447\u043d\u0438 \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u0438, \u043f\u0440\u043e\u043c\u0435\u043d\u044f \u043d\u0430\u0447\u0438\u043d\u0430, \u043f\u043e \u043a\u043e\u0439\u0442\u043e \u0431\u0438\u0437\u043d\u0435\u0441\u0438\u0442\u0435 \u0443\u043f\u0440\u0430\u0432\u043b\u044f\u0432\u0430\u0442 Customer Journey. \u0421 \u043f\u043e\u043c\u043e\u0449\u0442\u0430 \u043d\u0430 AI \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0438\u0442\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438\u0442\u0435 \u043c\u043e\u0433\u0430\u0442 [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":359288,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[99,199,200,1031,1032,198,220],"tags":[],"class_list":["post-359287","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-resources-bg","category-crm-2","category-dynamics-365-2","category-dynamics-365-business-central","category-dynamics-365-finance-operations","category-erp-2","category-office-365","posts-featured-business-central-bg","posts-featured-customer-service-bg","posts-featured-field-service-bg","posts-featured-finance-bg","posts-featured-marketing-bg","posts-featured-office-365-bg","posts-featured-sales-bg"],"acf":[],"_links":{"self":[{"href":"https:\/\/fts-eu.com\/bg\/wp-json\/wp\/v2\/posts\/359287","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fts-eu.com\/bg\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fts-eu.com\/bg\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fts-eu.com\/bg\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/fts-eu.com\/bg\/wp-json\/wp\/v2\/comments?post=359287"}],"version-history":[{"count":1,"href":"https:\/\/fts-eu.com\/bg\/wp-json\/wp\/v2\/posts\/359287\/revisions"}],"predecessor-version":[{"id":359294,"href":"https:\/\/fts-eu.com\/bg\/wp-json\/wp\/v2\/posts\/359287\/revisions\/359294"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fts-eu.com\/bg\/wp-json\/wp\/v2\/media\/359288"}],"wp:attachment":[{"href":"https:\/\/fts-eu.com\/bg\/wp-json\/wp\/v2\/media?parent=359287"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fts-eu.com\/bg\/wp-json\/wp\/v2\/categories?post=359287"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fts-eu.com\/bg\/wp-json\/wp\/v2\/tags?post=359287"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}