Collaborate with customers more efficiently and securely
The solution based on M-Files and Hubshare allows you to create branded portals and special digital spaces for customer collaboration, information exchange and centralized secure storage of customer and project documents with external access.
The portals easily integrate into current workflows and can be flexibly configured for customers. With such a workspace, customer communication is to be displayed in a single view with access to all relevant files. Customers collaborate with company employees without double requests, since all steps, actions, processes, responsible roles and related documents are to be found in the system.
Unlike typical portal solutions for document storage based on file synchronization, where information has to be copied from the enterprise content storage, M-Files offers a secure and integrated solution for internal and external collaboration without data duplication.
You can manage portals for every client on a single panel, which is customizable with the user’s requirements and helps to maintain order in communication flows. The number of customer portals is not limited.
Since employees quickly respond to requests, don't lose documents and messages, the communication history keeps in place, customer satisfaction increases, customer experience and loyalty improve.
Employees need less time to prepare documents for the customers. Not only key employees save working time, but also the client side.
Project managers and key employees manage all projects and clients in a single view, even if there are many. Additional integration with collaboration tools helps to improve the productivity of every employee.
You can create portals with the drag-and-drop builder, which is easy to use. Employees can be quickly trained to migrate processes and working steps to the customer portal.
With the solution, it is possible to unite internal project teams through the intranet and provide a separate space for internal collaboration.
External access to information on the portals is secure by various technologies. With encryption and access rights, the risks of losing documents and leaking critical information are minor.