Microsoft 365 Business Central Архиви - FTS https://fts-eu.com/category/microsoft-365-business-central/ Dynamics 365, ERP, CRM, Deltek Maconomy, ClickDimensions Fri, 21 Nov 2025 16:26:52 +0000 en-US hourly 1 https://fts-eu.com/wp-content/uploads/2019/12/fts-favicon-32x32-1.png Microsoft 365 Business Central Архиви - FTS https://fts-eu.com/category/microsoft-365-business-central/ 32 32 What’s new in Dynamics 365 for Sales, Marketing, and Customer Service: AI, Copilot, and a smarter customer experience https://fts-eu.com/whats-new-in-dynamics-365-for-sales-marketing-and-customer-service-ai-copilot-and-a-smarter-customer-experience/ Sun, 26 Oct 2025 15:37:25 +0000 https://fts-eu.com/?p=359295 On October 23, 2025, we organized an exciting event dedicated to the latest innovations in Dynamics 365 Sales, Customer Service, Customer Insights – and of course, Copilot! During the demonstrations, we showed how Dynamics 365, powered by Copilot and advanced analytical tools, is changing the way businesses manage the Customer Journey. With the help of […]

Материалът What’s new in Dynamics 365 for Sales, Marketing, and Customer Service: AI, Copilot, and a smarter customer experience е публикуван за пръв път на FTS.

]]> On October 23, 2025, we organized an exciting event dedicated to the latest innovations in Dynamics 365 Sales, Customer Service, Customer Insights – and of course, Copilot!

During the demonstrations, we showed how Dynamics 365, powered by Copilot and advanced analytical tools, is changing the way businesses manage the Customer Journey.

With the help of AI technologies, companies can achieve:

  • Better personalization of customer communication
  • Faster and more accurate decisions thanks to automation
  • More effective planning and data analysisDuring the roundtable, the FTS Bulgaria team shared why adopting AI tools is no longer an option, but a necessity. We showed specific examples of how these solutions lead to a smarter customer experience and real business results.

💡 And what does your customer journey look like? You can read more about the CRM functionalities of Microsoft Dynamics 365 in Sales here.
And about Dynamics 365 Marketing here.

📩 For more information: info.bg@fts-eu.com

Материалът What’s new in Dynamics 365 for Sales, Marketing, and Customer Service: AI, Copilot, and a smarter customer experience е публикуван за пръв път на FTS.

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