What’s new in Dynamics 365 for Sales, Marketing, and Customer Service: AI, Copilot, and a smarter customer experience

On October 23, 2025, we organized an exciting event dedicated to the latest innovations in Dynamics 365 Sales, Customer Service, Customer Insights – and of course, Copilot!

During the demonstrations, we showed how Dynamics 365, powered by Copilot and advanced analytical tools, is changing the way businesses manage the Customer Journey.

With the help of AI technologies, companies can achieve:

• Better personalization of customer communication
• Faster and more accurate decisions thanks to automation
• More effective planning and data analysisDuring the roundtable, the FTS Bulgaria team shared why adopting AI tools is no longer an option, but a necessity. We showed specific examples of how these solutions lead to a smarter customer experience and real business results.

💡 And what does your customer journey look like? You can read more about the CRM functionalities of Microsoft Dynamics 365 in Sales here.
And about Dynamics 365 Marketing here.

📩 For more information: info.bg@fts-eu.com

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