Discordia Selected Navitrans for Effective Management and Maximum Control - FTS

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Success Story

Discordia Selected Navitrans for Effective Management and Maximum Control

Key metrics


start of the project




At the end of 2006, transport company Discordia starts searching for an ERP system, which could be able to answer its specific requirements.  After a thorough analysis of the ERP solutions for transport companies on the Bulgarian market, the management team of Discordia selects Microsoft Dynamics NAV with the vertical solution for transport companies Navitrans. The main reasons that lead to the selection of the solution Navitrans are the rich functionality that answered the requirements of Discordia, as well as the numerous customers in the transport industry using Navitrans in several European countries.


The fast-growing business activities of Discordia require optimization of its business processes. The management must have permanent and strict control over the company’s operations, so the offered transport services have upper quality. The basic purpose is effective management of the financial operations, as well as improved customer service.


The vertical solution Navitrans is based on Microsoft Dynamics NAV (now – Microsoft Dynamics 365 Business Central) and offers rich functionality regarding automobile transport, railway transport,  transport with own vehicles, container and air transport, customs clearance, and warehousing.


  • More successful inquiries
  • Improved customer relationships
  • Effective fleet management
  • Improved staff management
  • Coordination along between the teams and departments
  • Up-to-date operational and management reports

The implementation of Navitrans solution started in February 2007. The process has been divided into several phases – until June 2009 the implementation of the two major modules – Railway and Automobile Forwarding -has been completed. The functionality for the Financial and Accounting department has been implemented along with these modules. At the end of August 2009, the department Transport with Own Vehicles started working with the system as well.

All business activities of Discordia are modelled and executed with Navitrans – from the initial customer data registration to every following relation with customers. The forwarding departments enter important data for the transport companies as transport addresses and vehicles, as well as current available vehicles and capacity. It is very quick and convenient for sales representatives to enter the incoming transport inquiries in Navitrans.

Several alarms indicate new incoming inquiries to the relevant forwarding agents. They also can suggest offers regarding the freights, and the team leaders can prepare a quote for their customers. After signing a deal with a customer, the whole process from the initial preparation of the freight to the financial conclusion of the deal is being followed and reported through Navitrans.

NaviTrans has the module Own Fleet Management, which includes registration and servicing of the automobiles, a system for monitoring of permits, insurances, regular technical inspections, planned and unplanned repairs, etc. In the system, the routes with load and unload addresses are described and monitored. Also, a planned schedule for the drivers and the vehicles is supported by Navitrans and planned and real costs for fuel, taxes, ferries etc. are registered.

One of the most important results of the Navitrans implementation in Discordia is the positive impact on the control executed by the management of the company. The system allows a continuous and up-to-date view over the work of all departments, it also supports convenient means for data reporting and analysis.

Additionally, FTS Bulgaria developed a module servicing the lease contracts for the vehicles, so all the due payment to be accurately monitored and managed before the relevant terms.

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Discordia is one of the largest transport, logistics and freight forwarding companies in Bulgaria, with 1000+ employees. It also has offices operating in Romania and Ukraine. The company offers to its customer’s automobile transport, railway transport, transport with own vehicles, container and air transport, customs clearance, warehousing.

The company operates one of the most ecological fleets, having implemented many innovations and cutting edge technologies in transportation management.


Some of the most important results of the implementation of the vertical ERP solution Navitrans for Discordia are an increasing number of successful requests, more effective fleet management, and full coordination between teams and departments.

Hristo Hristov, CEO

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