ABOUT THE CHALLENGES
The fast-growing business activities of Discordia require optimization of its business processes. The management must have permanent and strict control over the company’s operations, so the offered transport services have upper quality. The basic purpose is effective management of the financial operations, as well as improved customer service.
ABOUT THE SOLUTION
The vertical solution Navitrans is based on Microsoft Dynamics NAV (now – Microsoft Dynamics 365 Business Central) and offers rich functionality regarding automobile transport, railway transport, transport with own vehicles, container and air transport, customs clearance, and warehousing.
- More successful inquiries
- Improved customer relationships
- Effective fleet management
- Improved staff management
- Coordination along between the teams and departments
- Up-to-date operational and management reports
The implementation of Navitrans solution started in February 2007. The process has been divided into several phases – until June 2009 the implementation of the two major modules – Railway and Automobile Forwarding -has been completed. The functionality for the Financial and Accounting department has been implemented along with these modules. At the end of August 2009, the department Transport with Own Vehicles started working with the system as well.
All business activities of Discordia are modelled and executed with Navitrans – from the initial customer data registration to every following relation with customers. The forwarding departments enter important data for the transport companies as transport addresses and vehicles, as well as current available vehicles and capacity. It is very quick and convenient for sales representatives to enter the incoming transport inquiries in Navitrans.
Several alarms indicate new incoming inquiries to the relevant forwarding agents. They also can suggest offers regarding the freights, and the team leaders can prepare a quote for their customers. After signing a deal with a customer, the whole process from the initial preparation of the freight to the financial conclusion of the deal is being followed and reported through Navitrans.
NaviTrans has the module Own Fleet Management, which includes registration and servicing of the automobiles, a system for monitoring of permits, insurances, regular technical inspections, planned and unplanned repairs, etc. In the system, the routes with load and unload addresses are described and monitored. Also, a planned schedule for the drivers and the vehicles is supported by Navitrans and planned and real costs for fuel, taxes, ferries etc. are registered.
One of the most important results of the Navitrans implementation in Discordia is the positive impact on the control executed by the management of the company. The system allows a continuous and up-to-date view over the work of all departments, it also supports convenient means for data reporting and analysis.
Additionally, FTS Bulgaria developed a module servicing the lease contracts for the vehicles, so all the due payment to be accurately monitored and managed before the relevant terms. Back to customers