Accelerating business transformation with Dynamics 365 and Microsoft Power Platform - FTS

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Accelerating business transformation with Dynamics 365 and Microsoft Power Platform

by Maria Pomerantseva, May 20, 2021

We have seen a breakthrough year for Microsoft Dynamics 365 and Microsoft Power Platform. Across industries and around the world, we’re seeing companies leveraging Dynamics 365 to create impact faster, break down barriers, adapt to a rapidly changing environment, and innovate across their business. Dynamics 365 continues to grow quickly, with 45 percent revenue growth in Q3.

And Microsoft Power Platform is becoming the next-generation business process automation and productivity suite for domain experts in all functions. Microsoft Power Platform is being used by nearly 16 million monthly active users, up 97 percent year over year, which highlights how anyone can automate a workflow, create an app, build a virtual agent, or analyze data. Just like Office revolutionized productivity gains for knowledge workers, Microsoft Power Platform will do the same for domain experts.

Rising to the challenge of a new reality

Over the past year, we have seen so many examples of agility, resilience, and innovation. At Microsoft Business Applications Summit earlier this month, we showcased a few of them along with new features and capabilities that are part of the 2021 release wave. Check out the event keynote, “Enabling innovation everywhere with Microsoft Business Applications”, for some highlights.

For example, beauty giant L’Oreal developed a new solution to install, upgrade, troubleshoot, and audit complex machinery even as global travel restrictions took effect, using Dynamics 365 Remote Assist and HoloLens 2. Not only does this solution put experts in the room without physically needing them on-site, but it will help them meet their long-term goals around sustainability and reducing their carbon footprint.

In retail, Patagonia used Dynamics 365 and Microsoft Teams to stay connected with customers and deliver a seamless customer experience even as they closed retail stores, and later, introduced new curbside pickup options. And consumer goods company Campari is unifying their fragmented data landscape with Dynamics 365 Customer Insights, allowing them to support end-to-end customer journeys across the organization, faster and smarter than ever.

We’re also seeing Microsoft Power Platform drive incredible results, with Walgreens Boots Alliance reducing in-store audit times by 75 percent by empowering frontline workers with Microsoft Teams and the Asset Protection mobile app, built with Power Apps. With Power Apps and the entire Microsoft Power Platform portfolio, Walgreens says they’ve reduced time to market for a new app by 50 to 80 percent – putting useful solutions in the hands of employees quicker.

Source photo: FTS Group

Adapted by FTS Russia based on Microsoft Dynamics materials:

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Maria Pomerantseva