The M-Files Platform Delivers Nearly 270% ROI According to Forrester Study - FTS

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The M-Files Platform Delivers Nearly 270% ROI According to Forrester Study

by Maria Pomerantseva, March 31, 2023

The Total Economic Impact of M-Files, a commissioned study conducted by Forrester Consulting on behalf of M-Files, determined that the M-Files metadata-driven document management platform can deliver nearly a 270% return on investment (ROI) over three years to mid-size and enterprise customers.

The research shows customers using M-Files experience over $5 million in benefits, including enhanced compliance and audit processes, increased revenue, and improved client experiences. Companies using M-Files accrue quantified benefits of over $5 million, consisting of better documentation and search functionalities, improved compliance and audit processes, and increased revenue.

Examples of customer benefits achieved by companies using M-Files include:

  • Improved categorizing and indexing of documents, by 60%. With AI and automation features embedded at the core of the solution, M-Files automates the process of categorizing and indexing documents across departments to enable better client experiences.
  • More efficient searching for documents and information by 40%. M-Files is built on a foundation entirely driven by metadata, so users don’t have to worry about where to find information because the right content is readily available in the context the user needs, when they need it.
  • Enhanced compliance and audit processes, by up to 25%. M-Files provides enterprise-level security to safeguard the security and privacy of an organization’s and its customers’ data, with full audit trails for every document that reveals who has accessed the document, and what actions they took.
  • Added revenue because of better documentation. M-Files provides users with a single source of truth to view all information needed to make informed business decisions that drive better business outcomes.

The findings demonstrate that customers in the study significantly improved search functionality, increased productivity, and enabled employees to collaborate on task-based work efficiently – all within a convenient, all-in-one platform. One customer noted, “with our previous document management system, you could store the same document six different times. It wasn’t as efficient as M-Files, where you store once and have many, many different ways to find it.”

To learn more about cost savings and business benefits enabled by M-Files, download the full study here

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Maria Pomerantseva