Project Service Automation - FTS

Project Service Automation

Take advantage of the digital potential of effective project management

Short Overview

Organize your project-based work efficiently

Use intelligent tools to deliver accurate estimates, optimize resources, and deliver reliably to customer expectations. Dynamics 365 for Project Service Automation helps your teams work efficiently and provides the insights to remain agile, stay competitive, and grow profitably.


Solution selling

Give your business development team a unified sales experience with professional services automation. Collaborate on both product-based and project-based opportunities using social insights. Make every customer conversation relevant and productive using a client-centric approach to finalize project scope and statements of work.

Project planning

Make it easy for your sales and project managers to collaborate on estimates using templates. For professional automation services, this app also links to Microsoft Project, with its scheduling and management strength, to improve your project planning from estimation to completion.

Resource scheduling

Assign the best consultants to each project based on their skills, availability, and interest by unifying resources and scheduling. Optimize your resources across project service, customer service, and field service—and increase your consultants’ job satisfaction.

Mobile productivity

Give your team access to powerful and easy-to-use mobile apps for iOS, Android, and Windows. With these apps, team members can select projects, update skills, manage schedules, enter time and expenses, schedule automation services, and collaborate using Office 365 higher productivity anytime, anywhere.

Time and expenses

Simplify time and expense management for your employees. Submitting information, assigning it to customers, approving it, and updating the project status are made easier with desktop, web, and mobile apps. Automation technology assists configurable process flows that ensure tasks go smoothly at every step.

Service analytics

Use real-time analytics to go from being reactive to proactive. Make it easier to identify actionable trends across your organization—from financials to operations to compliance to KPIs—using customizable dashboards and scoreboards.


Visualize accurate cost, effort, and revenue

Achieve predictable project delivery using robust project planning capabilities including native Microsoft Project integration.

Streamline scheduling with intelligent and relevant skills-based assignments

Accurately measure utilization and make intelligent decisions to get the most out of billable resources by using real‑time dashboards.

Engage directly with customers on quotes, project scope, and resource requirements through a secure portal.

Ensure seamless sales collaboration by creating project contracts, tracking labor rates, and generating statements of work directly within Dynamics 365 Sales.

Foster collaboration across project teams

Respond quickly to scope changes and project risks by managing critical key performance indicators to ensure profitable service delivery.

Transform your customer interactions

Deep insights provided by artificial intelligence that guide your teams to the right business outcomes.

Smooth Resource management

Get a closer look at Dynamics 365 Project Service Automation

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