Retail - FTS


Build brand loyalty with omnichannel experiences

Short Overview

Optimize retail operations

Elevate your brand to the next level by delivering personalized, seamless shopping experiences across physical and digital channels with Dynamics 365 Retail.

Dynamics 365 Retail will become Dynamics 365 Commerce – offering comprehensive omnichannel commerce across e-Commerce, in-store and call center.


Optimize your supply chain

Keep up with customer demands worldwide and reduce operating costs with a data-driven supply chain.

Engage customers

Personalize customer engagements and improve employee productivity by creating an exceptional, insightful shopping experience that unifies digital, in-store and back-office operations.

Unified commerce

Increase revenue, customer satisfaction and brand loyalty by delivering consistent shopping experiences across channels.

Modern store experiences

Manage your stores more efficiently, increase sales, adapt to changing needs, and provide excellent customer service by implementing the latest technology and tools.

Effective merchandising

Improve your ROI and increase product demand by accessing a robust set of capabilities that help centrally manage your merchandising.


Build brand loyalty

Deliver a seamless, unified shopping experience by linking digital, in-store and back-office operations within a single retail platform.

Strategically plan and merchandise

Maximize profitability by offering the right product at the right time and at the right price.

Simplify store operations

Easily manage employees, inventory, finances and reporting using a single app, with views tailored by role.

Who is this for?

International retail chains


Small, medium and large stores

Get a closer look at Dynamics 365 Retail

Book a demo

Frequently Asked Questions

    Why do customers choose Dynamics 365?

    Dynamics 365 takes a new approach to business applications to help manage specific functions, as for example:

    • Sales – Increase sales and digital intelligence to help sales people stay focused and work smarter.
    • Finance – Make ordering, selling, invoicing and reporting easier.
    • Supply chain management – Optimize operations and utilize digital intelligence to grow at your pace.

    Contact us to learn more about other Dynamics 365 applications.

    Do Dynamics 365 apps really work seamlessly together?

    With a common data model across Office 365, Power BI, ERP (formerly Microsoft Dynamics AX / NAV), CRM and many other cloud business applications, it will be so much faster and easier than ever before to deploy and integrate solutions.This evolution eliminates historical boundaries created by business applications like CRM and ERP.