Microsoft Partner of the Year 2023 for Bulgaria. Learn more
Products
Short Overview
Enable your agents to provide customers the seamless service they expect, anytime, on any channel.
Respond quickly to customer and market changes within an agile, cloud-based environment that has digital intelligence built in.
Dynamics 365 for Customer Service provides a unified platform giving your agents and customers the answers they need on the spot.
Enable your agents to provide customers the seamless service they expect, anytime, on any channel. Respond quickly to customer and market changes within an agile, cloud-based environment that has digital intelligence built in. Dynamics 365 for Customer Service provides a unified platform giving your agents and customers the answers they need on the spot.
Benefits
Help your agents succeed through a single user interface
Give your agents the tools, guidance, and data they need to resolve issues. Agents will speed resolutions and deliver a more personalized, effective level of support using service software that accesses all customer information in one place—even pulling data from systems outside customer service.
Give agents and customers answers on the spot
Access and deliver consistent answers across channels using a searchable knowledge base. Personalize content on the portal for customers and measure response impact through in-depth analytics.
Be proactive with built-in digital intelligence
Enable predictive customer service using data analytics built into your customer service software. Identify trends, anticipate opportunities, and gain invaluable insights through interactive dashboards and data visualization capabilities.
Features
Create a single, consistent service experience
You’ll ensure every customer receives a single, unified experience, even if their case is transferred between agents or across channels.
Empower agents to be more productiv
Make smarter recommendations with agent-facing bots that use contextual data about customers and your business.
Build a single source of truth and make better business decisions
Ensure customer service agents are referencing the same customer data as other departments in your company, across all business processes and apps.